COVID-19 Housing Resources Information


Following Governor Pritzker’s request for social distancing to limit the spread of the COVID-19 virus, the Illinois Housing Development Authority’s (IHDA) office is closed to the public until further notice; however, IHDA remains open for business with staff working remotely via phone and email.

Our team is working hard to make sure IHDA programs and support remain available with no interruptions in service.

If you have questions regarding COVID-19, please call 1-800-889-3931 or view up to date information on how Illinois is handling the Coronavirus Disease 2019 (COVID-19) from the State of Illinois Coronavirus Response Site.

In addition, you can view Governor JB Pritzker’s daily briefings every day at 2:30pm (CDT) online at: live stream or audio-only.

How to Contact IHDA

  • Online: visit for current information and contacts for all active IHDA programs.
  • Email: see our Contact Us page for key department contacts.
  • Phone: for all general inquiries, call 312.836.5200 to be connected with the appropriate department.
    • For Emergency Rental Assistance or Emergency Mortgage Assistance, please call 312.883.2720 or 888.252.1119.
  • See our Staff Directory for a complete list of staff phone numbers by department.

Governor Pritzker Mortgage and Rental Relief Programs

Illinois residents responded in record numbers to the Emergency Rental Assistance and Emergency Mortgage Assistance programs and the application period for each program has closed.  We are expecting to fund about 40% of the rental applications and about 50% of the mortgage applications.

  • For those who applied for Emergency Rental Assistance, application status notifications began September 10th and will continue through October 31st, when full disbursement of funds is expected.   
  • For those who applied for Emergency Mortgage Assistance, notifications are expected to be sent out beginning in September through October. 
  • The Illinois Housing Development Authority (IHDA) is working as expeditiously as it can to process applications and notify applicants. Staff is unable to provide updates for individual applications, so please refrain from contacting IHDA regarding your application status.

As always, if you are able to make your rent or mortgage payments, please continue to do so. If you need immediate assistance, please be proactive and speak with your landlord or mortgage servicer about your specific situation.

Emergency Rental Assistance Program and Emergency Mortgage Assistance Program Update

ALERT: If you receive a call from someone claiming to be from the Illinois Housing Development Authority (IHDA) or working in conjunction with IHDA to administer the Emergency Rental Assistance program, the Emergency Mortgage Assistance program, or any other program, please hang up and contact our call center at (312) 883-2720 or toll free at (888) 252-1119.

IHDA and/or our Emergency Rental Assistance and Emergency Mortgage Assistance  partners are not initiating contact with applicants by email, phone or text message to request personal or financial information.

To reiterate:

  • Applying for the Emergency Rental Assistance program and the Emergency Mortgage Assistance program is completely FREE, there is no charge.
  • IHDA and our partners will not contact applicants seeking personal information.
  • Do NOT give or send personal information to someone over the phone, or text or email, hang up and contact the IHDA call center if you have any questions.

Rental Assistance

There has been no suspension of rent payments for Chicago or the State of Illinois. This means tenants are still obligated to pay their rent per the terms of their lease.

Illinois Eviction Filing Moratorium

  • Per Governor Pritzker’s COVID-19 Executive Order No.55, between March 20, 2020 and October 17, 2020 (subject to further extension by the Governor), all state, county and local enforcement must cease and owners cannot file for eviction, except where a tenant poses a direct threat to the health and safety of other tenants, an immediate and sever risk to property or a violation of a building code, health ordinance or similar regulation. This applies to all property in Illinois.


National Eviction Moratorium

The Centers for Disease Control and Prevention (CDC) issued a temporary national moratorium on most evictions for nonpayment of rent due to COVID-19 in order to help prevent the spread of coronavirus. Evicted renters must move, which leads to multiple outcomes that increase the risk of COVID-19 spread. The moratorium takes effect September 4 and will last until December 31, covering tens of millions of renters at risk of eviction nationwide.

An eligible tenant must execute a declaration form under penalty of perjury to the landlord certifying that:

  • The tenant does not expect to earn more than $99,000 (or $198,000 if filing a joint tax return) in 2020 or has received a CARES Act stimulus check;
  • Has used their best efforts to obtain government assistance for rent or housing;
  • Is unable to pay rent due to a substantial loss in income or because of extraordinary out-of-pocket medical expenses;
  • Is making their best effort to make partial rent payments;
  • Has no other available housing options if evicted; and
  • Understands they may need to pay back rent and fees once the moratorium expires.

If you meet all of these conditions listed above, you must send a signed declaration to your landlord.

The emergency order applies only to those unable to make full rent payment and does not prohibit evictions resulting from issues other than nonpayment of rent. The eviction moratorium does not require landlords to forgive housing payments or preclude the charging or collection of fees, penalties, or interest for failure to make rent and housing payments.

The National Low Income Housing Coalition has developed an FAQ for renters interested in participating in the moratorium.


Rental Housing Support Program

  • Provides rental assistance to extremely low-income households living in participating properties.
  • Contact one of the administering agencies directly to apply.
  • The City of Chicago administers its own version of the Rental Housing Support Program.


Housing Counselors


Emergency Housing and Shelter Services


Finding an Apartment

  • will allow you to search thousands of affordable, subsidized and market rate units throughout Illinois. You can customize your search based on your specific needs, budget, and desired location.
  • The service is also available through a toll-free, bilingual call center at: (877) 428-8844.


Homeownership Assistance

If you can pay your mortgage, pay your mortgage on time.

If you are struggling to make your mortgage payments, or believe you may fall behind soon, contact your loan servicer now.


Current Homeowners

Single-Family Mortgage Forbearance

  • The Coronavirus Aid, Relief, and Economic Security (CARES) Act allows a borrower with a Federally backed mortgage loan experiencing a financial hardship due, directly or indirectly, to the COVID–19 emergency may request forbearance on the Federally backed mortgage loan, regardless of delinquency status.
  • The forbearance shall be granted for up to 180 days, and shall be extended for an additional period of up to 180 days at the request of the borrower.


What is a forbearance?

  • Forbearance is when your mortgage servicer or lender allows you to pause or reduce your mortgage payments for a limited period of time. Forbearance doesn’t erase what you owe, you are still required to repay any missed/reduced payments in the future.If your income is restored, reach out to your servicer and resume making payments as soon as you can.The CARES Act does not specify how each lender chooses to incorporate their forbearance policy, so struggling homeowners should reach out to their lender.


Foreclosure Moratorium

  • Servicers of federally-backed mortgage loans may not initiate any judicial or non-judicial foreclosure process, move for a foreclosure judgment or order of sale or execute a foreclosure-related eviction or foreclosure sale, for not less than the 60- day period beginning on March 18, 2020.


Credit Scores

  • If you are approved for a forbearance, a payment delay or other payment arrangement with your creditor or servicer (and you are current on your accounts) then the creditor or servicer will continue to report you to the credit rating agencies as current. Your credit report/score will not be negatively impacted by these non- or delayed payments during the covered period of the arrangement.


Finding a Housing Counselor

  • Housing counselors can help you understand your options if you are having trouble paying your mortgage. They can communicate with your mortgage lender or servicer on your behalf and help you find legal representation if necessary. Counselors can also help you create a budget to manage your expenses and possibly stay in your home.
  • All services are free.
  • Find a counselor near you today and begin to get the help you need.


Additional Housing Resources

  • The Consumer Financial Protection Bureau has established a website with COVID-19 relief options.
  • Click here to see if you may be entitled to further aid.


Potential Homebuyers


Realtors & Partners

  • Expect no service disruptions.
  • All our programs are fully funded and available.
  • All reviews are still being conducted in a timely manner.
  • please contact us with any questions. We’re here to help any way can.

Multifamily Finance Updates

Federal Low Income Housing Tax Credit Relief Under IRS Revenue Procedure 2014-49



  • Construction inspections of occupied rehabilitation projects are suspended through April 30, 2020
  • Inspections for new construction and unoccupied rehabilitation projects are limited.
  • The timely review of draw requests will continue.



  • Flexibility is being provided to sponsors close to closing whose developments may impacted by market forces related to higher interest rates.



  • Deals may be shifted from IHDA financing products to conduit structures to secure the best rates and terms.


Asset Management Updates

COVID-19 Guidance on Evictions (As of 5/1/2020)

  • Property owners and management agents of IHDA-financed or assisted rental units can find the Management Bulletin on COVID-19 Guidance on Evictions here.


Operating Reserves

  • IHDA has expanded the number of staff that are able to approve such requests.
  • IHDA recognizes that reserves may need to be used for a variety of expenses, including: additional deep cleaning, resident services, temporary staff or loss of rental income. IHDA is committed to maintaining flexibility in the use of operating reserves during this time.



  • All site visits, on-site management/file reviews and periodic physical inspections have been suspended for the time being.
  • Inspections of new construction sites where no residents are living will continue


Late Fees

  • Late fees on IHDA mortgage products are being waived.


Due Dates

  • Due dates for submission of financial audits are being extended by 30 days.


State of Illinois Resources

State of Illinois (COVID-19) Response

  • Stay up-to-date on all things Illinois COVID-19. Protecting the health, safety and wellbeing of Illinoisans is Governor Pritzker’s top priority. The administration continues to work closely with local health departments, county officials and federal partners to put systems in place to respond to COVID-19. This website will provide the latest news releases related to coronavirus, resources, FAQs, video archives of press conferences and tips from leading experts to keep you and your family safe.


Illinois Department of Human Services 

  • The Illinois Department of Human Services has provided a listing of current Welcoming Center and Immigrant Family Resource Program partners.  These organizations are participating in the COVID-19 Immigrant Family Support Project that provides $1,000 in cash assistance to households that have experienced income disruption due to the coronavirus (COVID-19) pandemic. Please click here to view the list of community service agencies serving immigrants


Illinois Department of Public Health (IDPH)

  • The mission of IDPH is to protect the health and wellness of the people of Illinois through the prevention, health promotion, regulation and the control of disease and injury. Please click here for the latest updates from IDPH.


Illinois COVID-19 Donations


Illinois Department of Employment Security

  • For all COVID-19 unemployment benefits information, please visit the IDES site.


Illinois Department of Revenue (IDOR)

  • IDOR has established this web page to provide information and resources to help Illinois taxpayers, businesses and others affected by the coronavirus.